How to Get a PAC Code From EE: 7 Easy Steps (Complete Guide)

How to get a PAC Code from EESwapping your mobile service to another network perusing one of the best EE deals, but want to keep your number? The good news? You can do it in minutes.” EE makes it fast.

In this guide, you’ll discover how to get your EE PAC code sent to you by text, in record time, what it does once you have it, how long it lasts before expiring and what happens if something doesn’t go exactly as planned.

Earlier, we published a detailed guide on How to Stop Clicking in Ear, which you can read here.

What Is a PAC Code (And Why You Need One)

What is a PAC code and why do I need one? A PAC code (Porting Authorization Code) allows you to transfer your existing phone number from EE to another mobile network.

I think of it as a “permission slip” that you give to your new provider:

“Yes, this is my number — and I’d like to port it.”

If you wish to:

• Hang on to your current EE phone number
• 2019 Update: Switch to another UK network (Vodafone, O2, Three or an MVNO)
• Transfer your number to a new SIM offer with the same number

What a PAC code looks like

A PAC code will typically be 9 characters long and include numbers as well as letters.

Example format:

ABC123456

How To Obtain A PAC Code From EE (Fastest Method)

If you’re thinking about how to get a PAC code from EE, there are a few easy options available. Texting is often the fastest, but online and phone support also work.

Here are popular methods of obtaining your EE PAC code.

Text to Get Your EE PAC Code (fastest way)

This is most people’s simple way in.

Step by step: asking for your PAC code via SMS

• Open your phone’s Messages app
• Create a new text message
• Type PAC
• Send it to 65075
• 13 Wait for a response from EE with your PAC code and account details

EE tends to get a message and sends one back that says:

• Your PAC code
• The expiry date
• Early cancellation penalties (if any)
• Other information about the account that may be useful

✅ Best for: Quick inquiries, no hold periods

⚠️ Note: you must send the text from the EE SIM/number you’re switching.

How to get an EE PAC Code Online (My EE Account)

If you don’t want to send a text, more often than not you will be able to apply for them using your online My EE account.

How to get your PAC code online

• Head to your My EE account (app or web login)
• Locate the switch or leave section for EE
• Select the maintain my number choice
• Request a PAC code
• Write or take a screenshot the copy PAC code when it does come up

✅ Best for: Those who have many lines or accounts to keep track of

⚠️ Tip: Screenshot or write it down so you don’t lose it.

How to get your EE PAC Code using Customer Services

You can also get your PAC code by calling.

When you might be better off calling EE

Calling is helpful if:

• You can’t get to your EE SIM in order to text
• You service is problematic (payment, line suspension etc)
• If you want to confirm contract end dates or charges

14 Things to Have on Hand Before You Call

To make it quicker, have:

• Your EE phone number
• Account holder name
• Billing postcode
• Any account password/security details

✅ Best for: Complicated accounts or troubleshooting

⚠️ Heads-up: Phone lines can be slower than SMS.

What Happens Once I Receive My EE PAC Code

After you have the code, all that’s left is to provide it to your new network.

What you do next

• Purchase a SIM or plan from your new carrier
• Reach out to them (such as through an online form, live chat, or app)
• Provide your EE PAC code
• Confirm the number you’re transferring
• Wait for the port to complete

Will your EE service be cut off straight away?

Not always immediately — though once your number ports you should find that your EE SIM stops working.

That’s normal.

How fast can you switch?

In the UK most number transfers are carried out within 1 working day, however timing can vary.

How Long Does An EE PAC Code Last For (And When It Expires)

An EE PAC code won’t be valid indefinitely.

Typical PAC code validity

Your PAC is typically valid for 30 days from the date it was issued.

If you don’t use it before then, the link will expire and you will need to request a new one.

What happens if your PAC code runs out?

No worries you can just ask for another PAC code from EE in the exact same way (text, online or over the phone).

Common Issues When Trying to Obtain a PAC Code from EE

Getting a PAC code is easy sometimes — until it isn’t. Here are common problems and what to do.

You sent PAC to 65075 but received no response

Try these fixes:

• Check your signal and try again.
• Restart your phone
• Double-check you’re texting from the EE SIM (not Wi-Fi calling problems…)
• Ensure you have space on your SMS inbox (occasionally full, but working)
• If all else fails, ask for it on my EE or phone up support.

You have a business account or family plan

If the number is from a business account or shared plan:

• The account holder could have to ask for the PAC code
• Some permissions will prevent editing of sublines.

Solution: The household account holder will need to log in, or alternatively contact EE.

Your EE account is overdue or restricted

EE may supply a PAC code if there’s an unpaid bill, or restriction on the account but switching could be paused.

Best move:

• Pay outstanding balances
• Check if you’re past your minimum term in My EE
• Then provide your PAC code when prompted by the new provider

You’re contractually obligated and stressing out about fees

This is a big one.

If you’re in the middle of a contract, you may have:

• An early termination fee
• A summary of any remaining plan charges on a final bill
• Unpaid device plan payments (if applicable)

Tip: If EE’s PAC response contains details about the cost, be careful before changing it.

You want to retain your number You already started on a new SIM

This is a common occurrence, particularly when people purchase a new SIM and immediately activate it.

Fix:

• Contact your new provider and specify you want to “port” your number using your PAC.
• Be sure the recipient knows which temporary number to cancel.

EE PAC Code vs STAC Code: What’s the difference?

These two codes are frequently confused, so let’s just say it plain.

PAC code (keep your number)

If you do want to:

✅ stay with EE and keep your number

STAC code (don’t retain your number)

Use an STAC code if you are:

✅ Leave EE and get a new number

This is useful if you’re:

• Getting too many spam calls
• New beginnings with a new number
• Changing networks and not bothered about keeping old number

How to Change to EE and Keep Your Number

If you want to make a seamless transition, here’s how to avoid some common pitfalls.

1) Do not cancel EE through manual way first

Your number transfer will, in most instances, trigger the cancellation.

If you cancel too soon, it could mean:

• Losing access to the number
• Complicating the porting process

2) Leave your EE SIM active until the transfer is complete

Your number has to be active for your port to go through correctly.

Don’t take the SIM out too soon if you still wanna:

• Verification texts
• One-time passcodes (banking apps)
• Calls during the transfer window

3) Move during the week when you can

Transfers usually go through faster on weekdays.

If you submit a PAC at the end of the day on a Friday, this may take longer depending on your provider.

4) Preserve important texts and contacts

Your number changes — but the content of your phone doesn’t always.

Before switching, back up:

• Contacts (Google/iCloud)
• Photos and files
• Important SMS messages
• WhatsApp chats (if needed)

5) Watch out for final bills

And even after you switch, you may continue to receive:

• A final EE bill
• Device plan charges (if applicable with a handset agreement)
• Any remaining contract fees

That’s perfectly OK — as long as you know what you’re paying for.

6) Confirm your coverage with the new provider

A PAC code from EE is simple to obtain — but make sure you don’t just switch straight away.

Before you move, check:

• Coverage in your area
• Indoor signal strength
• 4G/5G availability
• Wi-Fi calling support

FAQS

Conclusion

IT’S easy to get a PAC code from EE once you follow the proper procedure. For the vast majority of people, texting PAC to 65075 is quickest but you can also ask for one via My EE or by calling customer services.

Quick recap

• Need to know you PAC code when leaving EE?
• The quickest way is to text PAC to 65075
• Your PAC code is typically valid for 30 days
• Give the code to your new provider, and they’ll switch you within one working day.